A CNBC report highlights that despite advances in foundation models from Meta and OpenAI, AI agents remain unable to reliably perform actions across the web that involve phone calls or complex interactions. Former Yahoo CEO Marissa Mayer, now leading agent startup Dazzle AI, emphasizes that human oversight is still essential for tasks requiring nuanced judgment.
The limitation points to a gap between laboratory‑grade AI capabilities and practical deployment in customer service, sales, and support roles. Companies investing in autonomous agents may need to design hybrid workflows that blend AI efficiency with human verification, at least until models can consistently navigate real‑world communication channels without errors.
This story was written by a language model from reporting by CNBC. Check the original before quoting it.